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TERMS AND CONDITIONS

TERMS AND CONDITIONS

Booking and Payment :- 

  • Booking must be completed before the swimmer's first lesson.

  • The direct debit payments must be scheduled before the swimmer's first lesson.

  • When booking you are committing to the full term, unless agreed before the start of the term.

Cancellations :-

  • Lessons cancelled 2 weeks or more before the first lesson will receive a full refund. Lessons cancelled less than 2 weeks but more than 24 hours before the first lesson will receive a refund of 75%. Lessons cancelled less than 24 hours before the first lesson are unfortunately unable to receive a refund.

  • If a lesson is cancelled due to a fault of the pool or company, that lesson will be carried over to the next term. If a swimmer is not returning the lesson will be refunded.

Etiquette :-

  • Swimmers under 8 years old must be accompanied by an adult on poolside until their lesson begins.

  • Swimmers should arrive on poolside no more than 5 minutes before the start of lessons.

  • Parents picking up swimmers (where parents are not allowed on poolside) should arrive no more than 5 minutes before the end of lessons.