TERMS AND CONDITIONS

TERMS AND CONDITIONS

COVID-19 :-

 

  • Safety measures that have been implemented must be followed. Site specific measures can be found in the lesson confirmation email and on our website.

  • Anyone not following the safety measures will be asked to leave the first time but will still be allowed to attend future lessons.

  • Anyone found not following the safety measures a second time will have their booking cancelled and no refund given.

Booking and Payment :- 

  • Booking must be completed before the swimmer's first lesson.

  • The direct debit payments must be scheduled before the swimmer's first lesson.

  • When booking you are committing to the full term, unless agreed before the start of the term.

Cancellations :-

  • Monthly payments

    • Lessons cancelled more than 2 weeks before the first lesson will receive a full refund.

    • Lessons cancelled less than 2 weeks but more than 24 hours before the first lesson will receive a 75% refund.

    • Lessons cancelled less than 24 hours before the first lesson will receive no refund for the lessons that have been paid for. Any scheduled future payments will be cancelled.

  • Full payments

    • Lessons  cancelled more than 2 weeks before the first lesson will receive a full refund.

    • Lessons cancelled less than 2 weeks but more than 24 hours before the first lesson will receive a 75% refund.

    • Lessons cancelled less than 24 hours before the first lesson will only receive a refund from the next full month.

  • If a lesson is cancelled due to a fault of the pool or company, that lesson will be carried over to the next term. If a swimmer is not returning the lesson will be refunded.

Etiquette :-

  • Swimmers under 8 years old must be accompanied by an adult on poolside until their lesson begins.

  • Swimmers should arrive on poolside no more than 5 minutes before the start of lessons.

  • Parents picking up swimmers (where parents are not allowed on poolside) should arrive no more than 5 minutes before the end of lessons. 

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