EAT. SLEEP. TEACH SWIMMING

FAQs - Payments

Updated: Jul 13



Check out our frequently asked questions below. If you have a question that's not been covered feel free to get in touch.


PAYMENTS



Q. How much do lessons cost?

A. For the 30 minute group lessons it's £7.20 per lesson, the 45 minute group lessons are £7.70 per lesson and the 60 minute group lessons are £8.20 per lesson. The One to One lessons are £20.50 per lesson and the One to Two lessons are £12.50 per person per lesson.

Q. I've completed the direct debit mandate, do I need to do anything else for payment?

A. No, you don't need to do anything else. The mandate allows us to schedule payments for you. You'll receive an email a few days before the payment is due to be taken to notify you of the charge.

Q. If I pay monthly am I paying more than I would be paying termly?

A. No, the monthly payments only cover the current term. You'll be paying the same amount as you would be paying upfront for the full term just spread out across the term.

Q. Why have my monthly payments changed?

A. The monthly payments only cover a term at a time. So if a term is longer, the payments are spread over a longer period of time and if a term is shorter, the payments are spread over a shorter period of time.

Q. I've completed the direct debit mandate, why have I received an invoice?

A. The invoice is for your records only. If you have payments scheduled the online payment link won't work, so you won't be charged twice.

Q. Can I pay over the phone?

A. Unfortunately, no. We're not set up to take payments over the phone.

Q. I've completed the direct debit mandate but no payment has been taken.

A. Direct debit payments take around a week to go through all the bank checks so do not come out immediately. You can check any scheduled payments on the customer portal under the Financials section.

Q. When will the direct debit payments be taken and how much will they be?

A. You can check the dates and amounts for scheduled payments on the customer portal under the Financial section.

Q. What happens if my direct debit payment fail?

A. We can set the payment up to try again or you can pay using an alternative method. Please get in touch to advise us on how you would like to pay. If the direct debit payment fails for a second time you will be required to make payment using an alternative method or forfeit your space.

Q. Can I pay weekly for lessons?

A. No, we only have full or monthly payment options available.

Q. Can I pay in cash?

A. We prefer not to take cash payments but can do in special circumstances. Please contact us to arrange this.

Q. Can I pay at the venue?

A. We prefer not to take payments at the venues but can do in special circumstances. Please contact us to arrange this.

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