FAQs - Bookings

Check out our frequently asked questions below. If you have a question that's not been covered feel free to get in touch.


Q. How do I book lessons?

A. You can book lessons by going to Just click on the venue, then the class and fill in the details. If you don't have access to a computer we can arrange for you to complete a paper copy of the booking form.

Q. Can I book over the phone?

A. Unfortunately, no. We can only accept bookings in writing.

Q. I'm trying to book online but the class I'm looking for isn't showing.

A. Only classes with available spaces are shown on the website. If a class is not showing then there are no available spaces. Please contact us to go on the waiting list.

Q. I've completed the online registration but I haven't received confirmation.

A. Once you've completed the online registration and direct debit mandate you will receive an automated response to confirm we have received your registration. If you have not received this then we have not received your registration. We will then be in touch within 48 hours to confirm your registration. If you haven't received a confirmation email please check your spam folder. If you still haven't received confirmation within 48 hours please get in touch.

Q. Why am I not receiving emails from you?

A. Sometimes our emails mistakenly end up in your spam folder. To stop this from happening please add to your contacts.

Q. How do I rebook for the next term?

A. Before the end of the current term you will receive an email with the details for the next term. To rebook just reply to this email before the deadline.

Q. Can I rebook through the customer portal?

A. No, to rebook you need to reply to the rebooking email.

Q. I pay monthly, do I need to rebook?

A. Yes. The monthly payments only cover the term you are currently booked in for.

Q. When will my child move up?

A. For the Preschool level, swimmers can move up when they've either completed Preschool 1, 2 and 3 or turned 5 years old. For all other levels, swimmers can move up once they have completed both awards for that level.

Q. Does my child automatically move up at the end of each term?

A. No, swimmers will only move up once they have completed their current level.

Q. I have been on the waiting list and now been offered a space. How long do I have to accept the space offered?

A. Waiting list spaces are held for 3 days. If there is no contact after 3 days the space will be offered to the next person on the waiting list. If there has been no contact after being offered a space 3 times you will be removed from the waiting list.

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